Refund & Cancellation Policy

Last updated: July 2026

Overview

Pyppler is a subscription SaaS product billed through configured payment gateways on app.pyppler.com. This policy explains how cancellations, plan changes, and refunds work for company workspaces in India and elsewhere we sell.

Subscriptions & billing cycle

Plans renew according to the billing period you select at checkout (for example monthly or annual), unless cancelled before the next renewal. Fees are charged when you purchase or renew via Plans & Billing after login. Taxes such as GST may apply based on your company details and invoice settings.

Cancellation

• You may cancel a paid subscription at any time from Plans & Billing (or by contacting us if self-serve cancel is unavailable).
• Cancellation stops future renewals. Access typically continues until the end of the period already paid for, unless we agree otherwise in writing.
• Cancelling does not automatically delete your company workspace data. Export or delete records before you need them removed, or ask us after cancellation.

Plan changes & upgrades

You can upgrade or adjust plans when your leads, clients, or seats grow. Upgrades may be prorated or charged for the remainder of the cycle depending on the gateway and plan catalogue. Downgrades usually take effect at the next renewal so you keep paid limits until then.

Refund eligibility

Because Pyppler is a digital service with immediate access to a company workspace, fees are generally non-refundable once a billing period has started. We may consider a goodwill or partial refund in limited cases, for example:

• Duplicate charges for the same plan period caused by a payment error.
• A clear service failure on our side that prevented reasonable use for a sustained period, where we could not restore access after you reported it promptly.
• A purchase made in error that you report within 7 days of payment and before meaningful use of the workspace (at our discretion).

Refunds are not typically issued for unused seats, unused message quotas, unused days in a cycle, change of mind after setup, or issues caused by third-party channels (WhatsApp providers, SMTP, payment gateways) outside our control.

Trials & demos

If we offer a trial or demo period, it will be stated at signup or in writing. Trial access does not create a refund entitlement for a later paid period unless we explicitly say so.

How to request a refund

Email info@pyppler.com or use the contact form with your company name, login identifier, payment reference, and reason. We aim to respond within a few business days. Approved refunds are returned to the original payment method where the gateway allows; processing times depend on your bank or card issuer.

Related terms

This policy sits alongside our Terms of Service. If there is a conflict on billing, the plan terms shown at checkout and in-app Plans & Billing control for that purchase.